FAQ
Questions, answered.
The things practices ask us before they sign. If yours isn't here, just ask.
What does a dental billing company actually do?+
We take the billing side of the practice off your team's plate: insurance verification and benefit breakdowns before the appointment, claim submission and attachments, denial follow-up and appeals, aging A/R work, patient statements, payment posting, and credentialing. Your team stays focused on patients and chairside production.
Do we have to switch practice management software?+
No. We work inside the software you already use. We log in remotely, work your ledger, and post directly so your reports stay accurate and your team keeps their normal workflow.
How long does onboarding take?+
Most practices are live within one to two weeks. We start with access setup and a review of your current aging, fee schedules, and open claims, then take over day-to-day work on an agreed start date.
Do you work old A/R, or only new claims going forward?+
Both. Aging A/R recovery is one of the most common reasons practices call us. We work claims by bucket and payer, appeal what's appealable, and tell you plainly what isn't collectible so it stops distorting your reports.
How is Clementine priced?+
Pricing depends on the services you need and your practice volume. We quote after a short discovery call so you get a real number tied to your actual claim and patient volume, not a generic package price.
Are you HIPAA compliant?+
Yes. We sign a Business Associate Agreement with every practice, work through secure access rather than emailed patient data, and train our team on HIPAA and OSHA requirements. Our client portal is read-only and scoped so each practice sees only its own information.
Will we still control write-offs and adjustments?+
Yes. Write-offs, adjustments, and any decision that changes what a patient owes stay with the practice. We surface recommendations; you approve them.
What is the client portal?+
Every Clementine client gets a secure login where they can see live collections, A/R progress, statements sent, and any active audits — pulled directly from the trackers our team works in every day. Internal notes never leave our side.
Do you handle credentialing too?+
Yes. We handle initial credentialing, re-credentialing, CAQH maintenance, and fee schedule negotiation support for new and established providers.
Do you only work with practices in Virginia?+
No. Clementine is based in Virginia and we support practices across the country. Being remote-first means our location doesn't limit who we can serve.