Privacy Policy

Information you give us. When you submit a contact form, request a free A/R health check, book a call, or apply for a job, we collect what you enter — typically your name, practice or company name, email address, phone number, and whatever you write in the message field.

Client portal information. If your practice has a portal login, we collect your email address, an authentication record, and a timestamped record of the agreements you sign at first sign-in.

Technical information. Our hosting provider records standard request data such as IP address, browser type, and pages requested in order to serve and secure the site.

Please do not send patient information through website forms or ordinary email. Client work is performed inside your practice management software and the secure channels we set up during onboarding.

• To respond to your inquiry, schedule a call, or deliver a requested A/R review
• To provide and support the services your practice has engaged us for
• To authenticate client portal users and display only that practice's own information
• To evaluate job applications
• To operate, secure, and improve the website
• To meet legal, tax, and recordkeeping obligations

We do not sell your information, and we do not rent or trade contact lists.

When we perform billing and revenue cycle services, we act as a business associate of the dental practice. Patient information encountered in that work is handled under the Business Associate Agreement signed with that practice and is used only to perform the contracted services. Patient information is never used for our own marketing.

Our client portal is read-only and scoped per practice: a practice's users can see only that practice's records, and internal working notes are excluded from what clients see.

We share information only with service providers who help us operate — for example website hosting, email delivery, document storage, and authentication providers — and only as needed for them to perform that function. We may also disclose information when required by law, to enforce our agreements, or to protect the rights and safety of our clients, our team, or the public.

We keep inquiry and application records for as long as needed for the purpose they were collected and for our own business and legal recordkeeping. Client records are retained according to the terms of the service agreement and applicable law, and returned or disposed of as that agreement requires when an engagement ends.

The website uses cookies and similar storage that are necessary for the site and the client portal to function, including keeping you signed in. You can block cookies in your browser, but the client portal will not work without them.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing info@teamclementine.com. Requests about a patient's records should go to the dental practice that holds the record; as a business associate we forward those requests to the practice rather than acting on them ourselves. You can unsubscribe from marketing email at any time using the link in the message.

This website is intended for dental practices and business contacts. It is not directed to children, and we do not knowingly collect information from children through the site.

We may update this policy from time to time. The effective date above reflects the most recent version. Material changes affecting active clients will also be communicated directly.

Clementine LLC — Virginia, United States
Email: info@teamclementine.com
Phone: 540-450-7613

See also our Terms of Service.